FAQs

Do you post to my country?

Probably! Because I'm in the UK and no longer an EU country, fees do vary so please send me an email at hello@charlottevinsen.com and I'll send a quote over.

Do you accept returns?

We accept returns of items up to 30 days after purchase. The product must be in the same condition it was sent in and must not have been tampered with. Postage for returning the item is the customer's responsibility. Once I recieve the item back I will determine if a refund is appropriate (which it probably will be, I just mean if it gets to me and it's obviously been worn loads I wouldn't refund) and issue it if relevant. Postage will not be refunded and return postage must be paid for yourself.